Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation once your parcel departs.

United States: typically 3–7 business days after shipment. Europe: 7–15 business days. Other destinations vary, often 10–25 business days.

Use the tracking number included in your shipping confirmation email. Tracking may take up to 48 hours to display updates after dispatch.

Tracking often updates in batches while parcels move between hubs or clear customs. If there is no movement after 5 business days, contact us with your order and tracking numbers.

We offer a 30-day return window from delivery for unused items in original condition and packaging with tags. Please request authorization before sending items back.

The fastest method is to return the item for a refund after approval, then place a new order for the size or color you want.

Custom or personalized products, gift cards, certain personal-care items, and hazardous materials are not eligible for return.

We accept common payment methods shown at checkout. You confirm you are authorized to use the selected method and agree to pay all charges displayed.

Applicable taxes, duties, and fees depend on your location and will be shown at checkout where applicable. International orders may incur local import charges.

We begin processing quickly; changes or cancellations may not be possible after submission. Contact us immediately if you need assistance.

Many orders can be shipped to P.O. boxes and certain military or remote addresses, but some carriers have limitations. Contact us if special handling is required.

To deliver faster, items may ship separately at no extra cost. You will receive tracking details for each parcel when applicable.

Please photograph the packaging and item and contact us within 7 days of delivery so we can help resolve the issue promptly.

Check the size information on the product page. You can also share your pet’s breed, weight, and measurements with us for personalized advice.

Refer to the care guidance on the product page. In general, use mild detergent and air dry unless otherwise stated.

Gift messages are available on many orders. Availability of gift packaging varies by item—contact us and we will do our best to assist.

For select items, you may see a back-in-stock option to receive alerts. If not, contact us and we will note your interest.

Check with household members or neighbors and around entrances. If still missing after 2 business days, contact us so we can investigate with the carrier.

We handle personal information responsibly to process orders, provide support, and improve our services. You can contact us for data inquiries.

Monday–Friday: 9:00 AM–6:00 PM (Eastern Time). Weekend and holiday messages are received and answered the next business day.