Help Center
Help Center — Happy To Pets
Store: Happy To Pets
Company: HAPPY TO BE HERE LLC
Email: HappyToPets@hotmail.com
Phone: +1 804-579-2061
Address: 812 RICHBEE DRIVE, ALTAMONTE SPRINGS, FL 32714, United States
🔎 Start Here
Welcome! Find answers to common questions about orders, shipping, returns, product care, and account help. If you don’t see what you need, contact us and we’ll be happy to assist.
❓ Quick FAQs
• When will my order ship? — Processing is 1–3 business days (Mon–Fri, excluding holidays).
• How long is delivery? — USA typically 3–7 business days after shipment; Europe 7–15; other regions vary.
• How do I track my order? — Use the tracking number sent by email once your parcel ships.
• What’s your return window? — 30 days from delivery for unused items in original condition and packaging with tags.
• Which items are non-returnable? — Custom/personalized items, gift cards, certain personal-care goods, and hazardous materials.
• Can I change my address? — Contact us immediately; rerouting after dispatch isn’t guaranteed.
🔍 Track Your Order
• Check your shipping confirmation email for your tracking number.
• Tracking may take up to 48 hours to show activity after dispatch.
• If tracking stalls for several days, it often updates in batches while parcels move between hubs or clear customs.
📦 Orders & Processing
• Orders are processed within 1–3 business days.
• You’ll receive an order confirmation and a separate shipping notification.
• During peak periods, processing may take slightly longer.
🚚 Shipping Information
• We ship across the United States, Europe, and many international destinations.
• Delivery windows are estimates and may be affected by customs, weather, or carrier capacity.
• Orders may ship in multiple parcels at no extra cost.
↩️ Returns & Exchanges
• 30-day return window from delivery for unused items in original condition with tags.
• Request authorization before sending items back; unauthorized returns aren’t accepted.
• Fastest exchange method: return for a refund (after approval), then place a new order.
🚫 Non-Returnable Items
• Custom/personalized products, gift cards, certain hygiene/personal-care items, and hazardous materials.
• Unsure about eligibility? Contact us and we’ll help.
💳 Payments & Prices
• Prices are shown before checkout; you agree you’re authorized to use your selected payment method.
• Taxes and duties may apply based on your location. Promotions may have separate terms.
🧾 Order Changes & Cancellations
• We start processing quickly; changes or cancellations may not be possible after submission.
• For address corrections, contact us immediately.
🛡️ Lost, Delayed, or Damaged Parcels
• Delayed: many delays resolve within a few days; if no movement for 5 business days, contact us.
• Marked “delivered” but not received: check with household members/neighbors and your local carrier; then contact us.
• Damaged/defective: photograph the packaging and item and contact us within 7 days of delivery.
🐾 Product Sizing & Care
• Refer to product size details.
• Share your pet’s breed, weight, and measurements via email for personalized sizing tips.
• For general care, use mild detergent and air dry unless stated otherwise.
👤 Account & Notifications
• Manage addresses, view orders, and update details from your account page.
• You can unsubscribe from marketing emails using the link in any message.
🔐 Privacy & Cookies
• We handle personal information responsibly to process orders, provide support, and improve our services.
• To ask about data requests or cookie preferences, contact us using the details below.
📞 Contact Us
Email: HappyToPets@hotmail.com
Phone: +1 804-579-2061
Address: 812 RICHBEE DRIVE, ALTAMONTE SPRINGS, FL 32714, United States
🗓️ Business Hours
Monday–Friday: 9:00 AM–6:00 PM (Eastern Time)
Weekend & holidays: Messages are received and answered the next business day.