Shipping Info
Shipping Information — Happy To Pets
Store: Happy To Pets
Company: HAPPY TO BE HERE LLC
Email: HappyToPets@hotmail.com
Phone: +1 804-579-2061
Address: 812 RICHBEE DRIVE, ALTAMONTE SPRINGS, FL 32714, United States
📦 Order Processing
• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• You’ll receive an order confirmation, followed by a shipping notification once your parcel departs.
• During peak periods, processing may take slightly longer—we’ll ship as quickly as possible.
🚚 Shipping Regions & Methods
• We ship across the United States, Europe, and many international destinations.
• Carrier selection may vary by destination, item size/weight, and service availability.
🕒 Delivery Estimates
• United States: typically 3–7 business days after shipment.
• Europe: typically 7–15 business days after shipment.
• Other international destinations: timing varies by location (commonly 10–25 business days).
Note: Delivery windows are estimates and may be affected by customs, weather, or carrier capacity.
💲 Rates & Free Shipping
• Competitive or free shipping may be offered based on destination and promotions.
• Any applicable shipping fees and surcharges for oversized/weighty items will be shown before checkout.
🔍 Order Tracking
• A tracking number is sent by email when your order ships.
• Please allow up to 48 hours for tracking activity to appear.
• Tracking may update in batches while parcels move between hubs or clear customs.
🌍 Customs, Duties & Taxes
• International orders may incur import duties, VAT/GST, and customs fees charged by local authorities.
• These charges are the customer’s responsibility and are not included in product prices.
🏤 P.O. Boxes & Remote Areas
• Delivery to P.O. boxes and certain remote or military addresses may be limited by some carriers.
• If your address requires special handling, contact us before ordering for guidance.
📦📦 Split Shipments
• To deliver faster, items in the same order may ship separately at no extra cost.
• Separate tracking details will be provided when applicable.
✏️ Address Changes & Cancellations
• We start processing quickly; change or cancellation requests may not be possible after submission.
• If you need to correct a shipping address, contact us immediately. Rerouting after dispatch is not guaranteed.
🛡️ Delayed, Lost, or Damaged Parcels
• Delayed: many delays resolve within a few days. If no movement for 5 business days, contact us.
• Lost or “delivered” but not received: check with household members/neighbors and your local carrier branch, then reach out to us.
• Damaged/defective: please photograph the packaging and item and contact us within 7 days of delivery.
🗓️ Holiday & Peak Seasons
• Higher order volumes during holidays or severe weather can extend processing and transit times.
• If you need delivery by a specific date, consider ordering early.
📞 Need Help?
• Email: HappyToPets@hotmail.com
• Phone: +1 804-579-2061
• Address: 812 RICHBEE DRIVE, ALTAMONTE SPRINGS, FL 32714, United States